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Frequently Asked Question


Please have a look at the list below of frequently asked questions that be helpful to you. If this does not answer your question, please do not hesitate to get in touch via:


UK & ROI e-mail: sales@smiffys.com

Export e-mail: export@smiffys.com

UK Freephone: 0800 590599

ROI Freephone: 00 8 00 00 590 599

Export Tel: +44 1427 619 799


USA Toll Free phone and fax number 888 776 4339


Do you have a getting started guide?
Yes, we do. It can be downloaded from the following link


Do Smiffys deliver worldwide?
Yes, we deliver not only in the UK, but also in the Republic of Ireland, across Europe and around the rest of the world.

What are Smiffys Sales Office hours?

UK Sales Office – Opening Hours
Monday to Friday 8.30am – 6.00pm (GMT)

Export Sales Office – Opening Hours
Monday to Friday 8.30am – 6.00pm (GMT)

Do Smiffys offer sale and return?
We do not operate a ‘sale or return’ policy.

Is there a minimum order value?
Our minimum order value is £100.00 excluding VAT and the minimum order for free carriage is £100 excluding VAT. Back orders can be sent out at minimum order of £50 excluding VAT.*

Do you sell to the public?
The public can buy our products from www.smiffys.com and you can search for high street and online retailers who stock our vast array of costumes, accessories and wigs in our Where to Buy section. 


Can I come and see Smiffys products?

Our amazing selection of products is available for trade customers to view in our very own showroom at our head office in Gainsborough, Lincolnshire. The showroom is open 7 days a week by appointment only.  For more information or to book your appointment call your Customer Service Advisor on Freephone 0800 590 599.

Do we have Territory Managers?
We have 9 territory managers covering the UK and the Republic of Ireland and 2 Territory Managers covering the rest of the world. Our Territory Managers are a team of highly dedicated staff who work with our Customer Service Advisors in our Gainsborough office to ensure all our customers receive the very best customer service. Our Territory Managers are the Fancy Dress Experts, ready with helpful advice and knowledge of the industry; they really are the best way to make sure your business is a success. To find the contact details of the territory manager for your area see our
Meet the Teampage.

Do Smiffys offer a drop-ship service?
Our e-Fulfilment business aids customers who wish to expand their business but who have limited space or cash restraints. Our e-Fulfilment service allows internet retailers to release cash tied up in stocks and costs incurred in operating their own distribution warehouse service. For more information on this service please call us on Freephone 0800 590 599.

Do Smiffys offer volume discount?
Yes and if you would like to know more about buying in volume please contact your Customer Service Advisor or Territory Manager. If you are unsure of your Customer Service Advisor or Territory Manager, please
contact us on 0800 590599.

Do you design your products yourself?
We have offices based in Leeds where our dedicated team of designers create all the designs and costumes you see in the Smiffy’s and Fever catalogues.

Do Smiffys offer licensed products?
Our portfolio of licensed products is among the best in the world. With over 85 fantastic brands such as Elvis, Top Gun and Marilyn Monroe as well as some great contemporary licenses including Where’s Wally, our licenses are always incredibly popular. Check out our news section to read about our latest license acquisitions..


How can I keep up to date with what’s happening with Smiffys?

The ‘Latest News’ section at the bottom of the homepage provides the very latest Smiffys News headlines that you can click to view, including celebrities spotted wearing Smiffys Fancy Dress to new product releases and Licence acquisitions; or, for a full archive of Smiffys News stories, click on the ‘News’ tab at the top of the page.

The ‘Shows and Events’ section on the homepage provides headlines of forthcoming Road Shows, Trade Shows and consumer that you can click to view; or for a full list, you can click on the ‘Shows and Events’ tabs at the top of the page.

How do I ‘log in’?

When you first arrive on the smiffys.com home page, only limited features are available as this can be browsed by consumers and non-Smiffys customers. Product availability, prices and other features and tabs will not appear until you log in as a Trade Customer.


1) On your first visit to the site you will need to enter your customer code into the First Time Log In section and click Request Password.


2) You will then receive an email containing a temporary password.


3) To log on, simply enter your customer code (this can be found on your invoices) along with your temporary password, which you will be prompted to change when you first log in.


If you do not have a new password to log in to smiffys.com, please call the Smiffys sales office on 0800 590 599.

How do I order my goods online?


1) Once you have logged in to your Smiffys account (using your unique username and password), you can order products from this website in a number of ways:


A: Browse products via the Product Categories and Product Themes menus on the left hand side of the screen, adding products to your basket as you go; the product price and availability is displayed on each product detail page.


B: Search directly for the product you require by entering the product name or number in the ‘Product search’ box on the top left of the screen; the product price and availability is displayed on each product detail page.


C: Use the quick order’ feature (via the ‘Admin Console’ on the top navigation bar) to rapidly enter successive product codes and quantities. Simply enter the product code and then press Tab or Enter to move to the quantity field; once you have entered the quantity required, press Tab or Enter again to move to the next order line. There is no limit to the amount of lines you can add. When you have finished, click ‘Complete Order’ and the products order will be added to your basket


D: Finally, submit an order via File Upload facility by simply uploading your order from your computer in csv or txt format by using the browse function below. Your file will need two columns: product code and quantity, with the product code and quantity requiring a double quotation mark around each figure.

2) Once you have added the products to your basket, click the ‘View Basket’ button to amend any product order lines before clicking ‘Continue Checkout’ to commence the checkout process, where you will then have the ability to confirm your Shipping preference, apply a Purchase Order Number (if required) before finally Placing your order.

3) If you do not have a credit account with Smiffys, you will be asked to enter your payment details and your payment will be processed though our secure payments system. Credit account customers can order online and pay on their normal monthly account terms. For more information on ways to pay, including Direct Debit please contact one of our customer service advisors and they will be happy to explain the payment options we have available.

4) Your will then be sent a confirmation email and, subject to our normal terms and conditions, your order will be dispatched.


How do I view my previous online orders?
Within the ‘Admin Console’, you can select
Your web ordersto access copies of your previous online orders.


How do I view Smiffys special offers?
You can view Smiffys Star Buys and Super Savers under the
Special Offerstab. Star Buys are fantastic bargain prices on limited stock lines whilst Super Savers are the very best prices on the market on everyday items. As you browse the site you will also see any Star Buys or Super Savers products as they have the respective icon next to them.

What are Smiffys Data Feeds and Web Services?
If you operate a web based business or use a product database to store product information, you will benefit from subscribing to Smiffys data feeds or web services. These services allow the transfer of data between our systems and your website (or database) to provide up-to-date stock availability. There are a number of options available depending on your business requirements and level of knowledge and expertise:

Full product datafeed – need description

EF product datafeed – Exclusively for E-Fulfillment use. Not for E-Fullfillment use.

Web services– For developer use to provide full data integration, such as websites and EPOS. Applicable for both E-Fulfillment and non E-Fulfillment use.

Price Lists– need description – Lightweight Data Feeds. Not for E-Fulfillment use.

If you would like advice about Smiffys data feeds and web services or have any questions about the suitability of these services for your needs, please talk to your customer service advisor.

How do I download Smiffys product images?
If you would like to download Smiffys product images for use on your website, you can do this by logging into the Media Management Centre which is located under the ‘Admin Console’ tab at the top of the page. You can set up your own user name and password for this when you first log in to the MMC (existing MMC users will be able to use their current log-in details).
Once you have logged in, you will be able to download images in JPEG format directly to your computer by selecting the image you want to download, click ‘download’ and select the image size you require. You can then save the image to the location of your choice.




*this FAQ may vary outside of the UK. Any non UK customers should contact the export team in case of a difference.