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Dear Customers,

Given the rapid spread of Coronavirus (COVID-19) we wanted to reassure you about the steps we’ve been taking to ensure we stay open for business and how we’re looking after the welfare of our team at Smiffys, and protecting our customers.  

 As a family business, we take the welfare of all of our staff very seriously. R H Smith continues to adhere to and follow all the latest Government advice (23/03/20) about Coronavirus (COVID-19). We are following instructions to stay at home, hence the office and administrative teams are now all practising working from home. We have also taken the decision to reduce the working hours for all of our team, in the UK, Europe, Australia and China, partly to reflect less through-put, but also to reflect private needs during these unprecedented times.   

Our business is well prepared to cope with the various possible effects of the virus due to continual investment in our IT and telephone infrastructure over the years. This means all of our sales and administration teams have the ability to work from home without compromise to data security (GDPR), by connecting our phone systems to staff remotely. We will continue to provide the Smiffys customer service experience with no compromise to security or quality. We are confident we can cover calls and queries across all departments during this crisis period, whether working from the offices or home.   

Government advice (23rd March) states that “all non-essential premises must now close”, with the notable exception of…“Online retail, which is still open and encouraged and postal and delivery service will run as normal”. 

The warehouse team will continue to function from the UK facility in Gainsborough, albeit in a much reduced capacity. We will remain open until further advice from the Government. Shipments from Neuss, Germany, are suspended. All shipments to Europe will now be dispatched out of the UK facility until further notice. Additional measures are now in place to minimise contact between the teams. Rigorous sanitation measures have been undertaken at all locations to ensure the environments are cleaned thoroughly and frequently, and that all team members are following government advice on necessary hygiene protocols, practising safe working and social distancing and regular hand washing. We have also introduced infra-red thermometers as a part of our site risk assessment routine. 

For local delivery update and for further information on how our nominated carriers are protecting staff and customers:   



Royal Mail: 

This is a challenging time for so many people globally, and we take the health and well-being of our staff and our customers, very seriously. But also that of the wider community. We are all in this together! Please keep in touch, even just for a friendly chat in these increasingly strange times.

Keep Safe!  

The Peckett Family and the team at Smiffys